KOMATSU: FIRST PLACE FOR SERVICE 01/07/2005     Komatsu Division, the Komatsu Forklift Ltd. division which manufactures and sells forklift trucks in Europe, stands out for Customer Service. The strong point of Komatsu activity is customer being the center of its business, thanks to advanced production plants and the first quality Komatsu aftersales service network.                        “The network of distributors chosen by Komatsu Division assures the greatest reliability and professionalism to our customers and, thanks the close co-operation with such distributors, we can guarantee our customers immediate service and even the delivery of spare parts within 24 hours directly to their seats,” said Eiji Fukuda, General Manager of Komatsu Division. “In a market like the European one, which is increasingly wider as regards both territories and languages, our challenge is to be always ready to meet customers’ requests at best and as fast as possible”.            The high technological level of the information systems at Komatsu seats and the comprehensive automation of the central warehouse in Lainate (Milan) allow to process orders quickly and safely, assuring very high quality to this aspect of Komatsu activity too.